Refund policy

PLEASE NOTE:

1. Refunds will only be available:
   1. up until the close of registrations for the relevant test window as specified below upon request; or
   2. thereafter, pursuant to the Australian Consumer Law which requires refunds in certain circumstances. Apart from those circumstances, any monies paid as part of a registration to sit the test are NON-REFUNDABLE, such as simply changing your mind due to personal circumstances or illness;

2. by the close of registrations for each test window a place is reserved for all registered candidates whether for an in-person test or a remotely proctored test. Payment of the registration fee ensures this; and
    
3. for remotely proctored tests:
   1. it is each candidate’s responsibility to schedule within the remote proctoring scheduling period with ACER’s remote proctoring service, ProctorU, a particular time and day for undertaking the test; and
   2. while a place is available for each registered candidate, places are taken quickly and if candidates leave scheduling their sitting until late in the testing window, NO SESSIONS MAY BE AVAILABLE because those who schedule their sessions early with ProctorU may take up all places available in the latter days of the test window, leaving candidates late to scheduling with no available sessions. Therefore, candidates should ensure they attend to scheduling as early as possible and within the remote proctoring time scheduling timeframe.

Should you need to cancel your test registration, registration fees for the test will be refunded up to the close of registrations for the test window however, an administration charge of $12 will be deducted for each test component cancelled.

Test Window	Refund Deadline
2024 Window 1	5:00pm AEDT Monday 22 January 2024
2024 Window 2	5:00pm AEST Monday 16 April 2024
2024 Window 3	5:00pm AEST Monday 15 July 2024
2024 Window 4	5:00pm AEDT Monday 7 October 2024

Requests for a refund of the test fee WILL NOT be accepted after the close of registrations for the test window, except as provided for at law. A candidate’s failure to complete scheduling with ACER’s remote proctoring service provider within the remote proctoring scheduling period, or being unable to have a particular day or time of choice for undertaking remotely proctored tests does not fall within the exception stated.

Requests must be submitted online through your account and a confirmation email will be sent to your registered email address if your request has been successfully submitted. The test fee(s) will be refunded to the card used for payment (less applicable administration charges). If you need to cancel your registration for one/both test components, you must tick the relevant option(s) in your account when you submit your refund request.